Success story: Shangri-la

Shangri-la
Shangri-la

Industry

Hospitality

Customer Profile

Shangri-La International Hotel Management Pte. Ltd Manages premier hotels, resorts and other properties in Southeast Asia, with 9 properties in Malaysia.

Market

Malaysia

Tricor Services

By deploying a robust payroll solution and integrated human resources platform from Tricor.

Customer Since

To consolidate and email Payroll/HR reports

While it previously took several days for our Regional office to consolidate and email Payroll/HR reports, now it only takes a few minutes to log in to the system to generate and analyse reports on all properties.

Jason Tan, Payroll Manager, Shangri-La Kuala Lumpur

Challenges

Shangri-La Group needed to improve workflow efficiency in its HR and payroll processes, with its diskette and spreadsheet-based approach being too time-consuming and prone to errors.

Solution

Given the need for a better way to manage payroll.

Benefit

Shangri-La gained a single standardised solution that covered the different properties that it managed.

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