Privacy Policy

This Privacy Statement explains and describes our practices for collecting, using, maintaining, protecting, and disclosing personal information that we may collect from you or that you may provide when you visit our websites. If you have additional questions regarding the processing of your personal information or information security, please contact us at privacy@hk.tricorglobal.com

Our Group Personal Data Policy applies to all Tricor companies within the Tricor Group worldwide. In this Privacy Statement, ‘Tricor’ refers to Tricor Services Limited, Tricor Group, and any other Tricor company whose websites link to this Privacy Statement. Every Tricor company must respect privacy and protect personal information that is entrusted to it. This Privacy Statement explains how Tricor collects, uses, maintains, protects, and discloses personal information from our websites or as part of our services. Please note that depending on the nature of the services we provide to you, this Privacy Statement will be supplemented with specific privacy policies and notices as required by applicable laws.

Other Tricor companies may have their own privacy statements, although their practices are always governed by the Group Personal Data Policy. If you are interested in the practices of a particular Tricor company, please check the “privacy” link on that Tricor company’s website or contact us at privacy@hk.tricorglobal.com

This Privacy Statement explains our practices with regard to “Personal Information” collected by Tricor for its business purposes. Personal Information include any information that can be used (directly or indirectly) to identify, locate or contact you from that information alone or in combination with other information we process or can reasonably access. We may collect the following types of Personal Information:

  • "Contact Information" that allows us to communicate with you, such as your name, username, mailing address, telephone numbers, email address or other addresses that allow us to send you messages.
  • "Relationship Information" that helps us do business with you, such as the types of products and services that we provide to you or that may interest you, information on your company’s size, geographic locations, creditworthiness and demographics.
  • "Transaction Information" about how you interact with Tricor, including purchases, inquiries, customer account information, and information about how you use the Tricor websites and applications.

In the majority of cases, we collect Personal Information directly from you. We may ask you for Personal Information (including Contact Information and Relationship Information) when you interact with us, such as registering on our websites, signing up to receive a newsletter, or making a purchase. We may collect additional Relationship Information from third party search information suppliers who can help us better understand our customers.

We collect Transaction Information when you purchase products or services from Tricor. We also collect Transaction Information when you visit our website, use our applications or contact us, such as for customer service purposes.

If you interact with us online, we use cookies and other technological tools to collect information about your computer and your use of our website and applications. We treat this information as Personal Information when it is associated with your Contact Information. For more information about cookies and other technologies, please see the section Cookies and Other Data Collection Technologies below.

Tricor may use your Personal Information to:

  • Fulfill your requests for products or services and for related activities, such as product and service delivery, customer service, account management, support and training and to provide other services related to your relationship with Tricor;
  • Provide you with marketing communications and offers for products and services from Tricor and in some cases, our partners, including offers targeted based on your interests, business characteristics and location, in each case, subject to your consent where required under applicable law;
  • Comply with laws, regulations and guidelines applicable to us and/or other members of the Tricor Group;
  • Administer surveys, market research, and promotional events;
  • Determine if you are eligible for certain products, services, or offers;
  • Provide you with additional information that may be of interest, such as Tricor news and announcements and technical service bulletins; and
  • Manage our everyday business needs, such as payment processing and financial account management, product development, contract management, website administration, forum management, fulfillment, analytics, security and fraud prevention, corporate governance, reporting and legal compliance, and business continuity.

Generally, we do not rely on consent as a legal basis for processing your personal information although we will seek your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Where we need to collect Personal Information by applicable law or under the terms of an agreement we have with you, and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you (for example, to provide you with goods or services). In those circumstances, we may have to cancel a product or services you have with us. We will seek to notify you if this is the case at the relevant time.

When you visit our website or use our mobile applications, we collect certain Transaction Information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.

For example, when you visit our website, we place cookies on your computer. Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and enable us to detect certain kinds of fraud. In many cases, you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available.

We collect many different types of information from cookies and other technologies. For example, we may collect information from the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also record the IP address assigned to the device you use to connect to the internet. An IP address is a unique number that devices use to identify and communicate with each other on the internet. We may also collect information about the website you were visiting before you came to Tricor and the website you visit after you leave our site.

In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without any reference to Personal Information. For example, we use information we collect about all website users to optimize our websites and to understand website traffic patterns.

In some cases, we do associate the information we collect using cookies and other technology with your Personal Information. This Privacy Statement applies to the information when we associate it with your Personal Information.

Google Analytics

One of the third party vendor used by Tricor is Google Analytics. For information on how Google Analytics uses data please visit “How Google uses data when you use our partners’ sites or apps”, located at www.google.com/policies/privacy/partners/.

You can always limit the information you provide to Tricor. You can also limit the communications that Tricor sends to you. To opt-out of commercial or marketing emails, simply click the link labelled “unsubscribe” at the bottom of any email we send you.

Please note that even if you opt-out of promotional emails, we may still need to contact you with important transactional information about the services we are providing or will provide to you or the organisation you work for. For example, even if you opt-out of emails, we may still send you activity confirmations and account statements.

If you have any questions about your choices or if you need any assistance with opting-out, please contact us via email to privacy@hk.tricorglobal.com. You can also write us at the address in the How to Contact Us section below. If you send us a letter, please provide your name, address, email address, and information about the communications that you do not want to receive.

Tricor has implemented an information security program that contains administrative, technical, and physical controls that are designed to safeguard your Personal Information. For example, we use industry-standard encryption technology to secure Sensitive Personal Information when it is being collected and transmitted over the internet as well as firewalls, site monitoring and intrusion detection software.

Please note that you should also take steps to protect yourself and your personal information, especially online. When you register at Tricor websites, choose a strong password, and do not use the same password that you use on other sites. Do not share your password with anyone else. Tricor will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also remember to sign out of the website and close your browser window when you have finished your work. This is to ensure that others cannot access your Personal Information and correspondence if others have access to your computer.

This Privacy Statement only addresses the use and disclosure of information by Tricor. Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. Our affiliates, suppliers and business partners have their own privacy policies too. We encourage you to familiarize yourself with the privacy statements provided by all third parties prior to providing them with information or taking advantage of an offer or promotion.

Our websites may provide forums and other areas where you can communicate with others and publicly post information. Prior to posting in these areas, please read our Terms of Use carefully. You have no privacy rights in public postings. All the information you post will be accessible to anyone with internet access, and any Personal Information you include in your posting may be read, collected, and used by others. For example, if you post your email address, you may receive unsolicited messages. Please use caution when posting any Personal Information.

If you have applied for employment with Tricor, the Personal Information submitted with your job application may be added to our Talent Community and used for recruitment and other customary human resources purposes. You have the right to withdraw from our Talent Community.

We will only use Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use any Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process Personal Information without your knowledge or consent, in compliance with the above, where this is required or permitted by law.

From time to time, we may update this Privacy Statement to reflect new or different privacy practices. We will place a notice online when we make material changes to this the Privacy Statement. Additionally, if the changes will materially affect the way we use or disclose previously-collected Personal Information, we will notify you about the change by sending a notice to the primary email address associated with your account.

We will only retain Personal Information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for Personal Information, we will consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of Personal Information, the purposes for which we process Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

You have the right to request access to, correction or erasure of Personal Information that we hold about you. All requests will be reviewed and processed in accordance with applicable law.

If you would like to access, correct, or erase your Personal Information or if you have any questions, comments or complaints (e.g. if you believe that Tricor has not handled your personal information properly or that it has breached its privacy obligations), please contact Tricor’s Office of Privacy & Data Governance in the following ways:

TRICOR SERVICES LIMITED

Email address: privacy@hk.tricorglobal.com 

Postal address: 15/F, International Trade Tower, 348 Kwun Tong Road, Kowloon Hong Kong

The Privacy Officer will investigate any complaint and notify the individual within reasonable timeframe of the outcome of the investigation.

Please note this updated version of our privacy statement does not substantively change the way we treat Personal Information in comparison to the previous version of the privacy statement available historically on our websites.