Customer Profile:

Shangri-La International Hotel Management Pte. Ltd
Manages premier hotels, resorts and other properties in Southeast Asia, with 9 properties in Malaysia.

Customer Size:

5,000+ employees


Malaysia, Philippines




Tricor Group, #1 provider of business and HR solutions in Asia.

Software and Services:

unify | HRS solution, a leading integrated human resources software and outsourcing platform powered by Microsoft Azure.

Shangri-la Streamlines Payroll/HR Workflow Through Tricor’s unify | HRS Cloud-Based Payroll Platform

“While it previously took several days for our Regional office to consolidate and email Payroll/HR reports, now it only takes a few minutes to log in to the system to generate and analyze reports on all properties.”


Jason Tan, Payroll Manager, Shangri-La Kuala Lumpur

With over 5,000 employees across nine properties in Malaysia, Shangri-La Group needed to improve workflow efficiency in its HR and payroll processes, with its diskette and spreadsheet-based approach being too time-consuming and prone to errors. By deploying a robust payroll solution and integrated human resources platform from Tricor, Shangri-La gains improved financial visibility over HR activities, accelerates payroll processing and improves overall efficiencies across its business operations.

Business Needs:

Shangri-La manages 9 properties in Malaysia including hotels and resorts, where it employs 5,000+ individuals. In Shangri-La Kuala Lumpur alone, the organization has ~850 employees across various shifts and functions. Apart from Malaysia, the company also owns and operates properties in other countries in the region, including Singapore and the Philippines.

With a large and still-growing organization, the company’s human resources department sought to streamline its workflow in order to improve efficiency, as well as enhance service delivery to constituents. The group utilized different payroll systems across its various properties, often resulting in bottlenecks and delays in processing which require manual efforts to resolve.

“Using our old software, it took some time to update the regular payroll and get reports up,” says Mr. Jason Tan, Payroll Manager at Shangri-La Kuala Lumpur. This meant that HR and finance managers did not have adequate visibility over manpower costs and resources. “The systems were not very flexible. We could not easily get the reports we needed in order to address our HR-related financial needs in a timely manner, because it took a few days to gather information and prepare these into reports.” Another difficulty was actually processing the regular payroll, which required staff to save data on a diskette and manually submit it to the bank for payments.

“Whenever an error occurs, the bank had to return the diskette to our office, and we had to repeat the submission,” adds Tan. “This means we needed to get the payroll ready three working days before payday, to ensure that all information is properly submitted and processed.”

An additional challenge was providing employees copies of their pay slips. Shangri-La’s previous system involved preparing printed copies, which had become a burden for the payroll department.


Given the need for a better way to manage payroll, Shangri-La explored different options and decided to migrate its system to Tricor’s unify | HRS, a cloud-based platform that runs on Microsoft Azure. More than a simple payroll application, unify | HRS also serves as an analytics platform that enables management to make data-driven decisions on HR matters.

As unify | HRS is developed by Tricor, Asia leading provider of HR and payroll services, Shangri-La is assured that the solution is compliant with strict government regulatory standards, and that it is compatible with external ledger accounting systems to ensure a good interface with other platforms. The solution is also compatible with other jurisdictions in the region, as Tricor is able to quickly adopt the solution to meet the financial and regulatory requirements across Asia.

The migration to unify | HRS was seamless for the most part, reports Tan: “Even in the first month after deployment, we had no issues at all when it came to paying staff.” In addition, Tricor provided 24/7 support to address any concern during the early stages of deployment.


After migrating its payroll solution to Tricor’s unify | HRS, Shangri-La gained a single standardized solution that covered the different properties that it managed. The ease of data consolidation means that finance and HR managers are able to generate and access reports in a timely manner, thus making significantly better-informed decisions.

High availability through the cloud
Shangri-La is assured that unify | HRS is available and accessible 24/7, since it runs a cloud-based platform that can always and consistently be accessed remotely. Running on the Azure cloud also ensures business continuity and disaster recovery, meaning Shangri-La no longer has to worry about data loss or corruption.

  • Improved decision-making through visibility
    A flexible solution, unify | HRS provides the capability to generate reports on a regular basis and as needed, which ensures better visibility over the organization’s finances. “This lets our finance managers assess property reports in a more regular and timely manner,” says Tan. “While it previously took several days to consolidate and email Payroll and HR reports, now it only takes a few minutes to log in to the system to generate and analyze reports on all properties.”
  • Cost savings through mobility and electronic portal
    With unify | HRS, employees can access their pay slips on their own computers, tablets or smartphones through Shangri- La’s electronic self-service (ESS) portal. This saves the Payroll department time and effort, because it no longer needs to print out and distribute paper-based pay slips. In addition, it also contributes to the hotel’s environmental initiatives, with reduced paper usage.
  • Time savings through improved workflow efficiency
    With unify | HRS payments are processed digitally with the bank, removing all manual processes and dramatically improving operational efficiency. In addition, the platform also interfaces directly to facilitate payment requirements for government agencies, such as the provident fund. “This means it no longer takes three days for payroll to be processed and paid,” says Tan. “With unify | HRS it takes less than a day to have everything processed and paid.”

In view of these benefits, Shangri-La is currently exploring additional deployments of Tricor and Azure solutions to other areas in its HR department, and likewise plans to integrate other properties around the region into the system. “Both managers and staff are happy with the time savings and improved financial visibility that we enjoy after migrating to Tricor’s unify | HRS platform powered by Microsoft Azure,” says Tan. “If we knew Tricor and Azure had so much to offer, we would have migrated much sooner and had much less headaches with our payroll solution.”

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