Operational Support Officer/Associate, Share Registry & Issuer Services Public Counter (Hong Kong)

Hong Kong (Head Office)

Hong Kong (Head Office)


Investor Services

Seniority Level

Mid Level

Language Required

English, Mandarin, Cantonese

We are looking for passionate and customer-oriented professional to join our Public Counter team which is responsible for handling operational support.

The idea candidate is a team player who is willing to handle routine work and good communication with internal team members. 

 Where you work for: Share Registry and Issuer Services Public Counter, Hopewell Centre

 What the job role is:

  • Process daily counter transactions relating to share registration and corporate matters in accordance with the internal operation procedures and policies
  • Handle customer enquires and ensure prompt and accurate responses in a professional and good manner;
  • Resolve problems/issues/discrepancies
  • Ensure all transactions input are accurate and complete
  • Perform daily reconciliation and balancing
  • Maintain a professional demeanor and be knowledgeable about the business products and services; need to wear uniform
  • Perform ad-hoc tasks as assigned

 Who we are looking for:

  • University Degree in any disciplines
  • Minimum 2 year of customer services working experience, preferably in financial industry
  • Be rigorous in handling transactions and attention to detail
  • Good command in spoken Cantonese, English and Putonghua
  • Self- motivated, able to work under pressure
  • Excellent customer service and telephone manner
  • Conversant with MS Word, Excel and Chinese word processing
  • Good communication and interpersonal skills
  • Candidate with more working experience at non-degree tertiary education, Officer will be considered

We offer to successful candidate 15-day annual leave, birthday leave, 5-day work, excellent job exposure and career prospects. study/examination leave.

Applicants should send their full C.V. and expected salary to Human Resources Department by clicking “Apply Now”. Please quote ref. "Operational Support Officer/Associate, Public Counter” on your application.

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. 

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